jana9 Privacy Policy

1Introduction

jana9 ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how jana9 collects, uses, stores, and shares your personal data when you visit our website, use our mobile app, or interact with our services in any way.

This policy applies to all users of jana9, including registered players, visitors who browse without registering, and anyone who contacts our support team. By using jana9, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the jana9 platform.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy. Together, these documents set out the full framework governing your relationship with jana9.

2Data We Collect

jana9 collects personal data in two broad categories: information you provide directly, and information we collect automatically when you use the platform.

Information You Provide

• Registration data: Your full name, date of birth, mobile number, and any other details submitted when creating your jana9 account.
• Identity verification documents: Copies of government-issued ID, proof of address, or other documents requested during KYC (Know Your Customer) verification.
• Payment information: Your bKash, Nagad, or Rocket account number used for deposits and withdrawals. jana9 does not store full payment credentials — transactions are processed via secure third-party payment gateways.
• Support communications: Any messages, emails, or chat transcripts exchanged with the jana9 support team.
• Responsible gaming preferences: Deposit limits, self-exclusion requests, and other account settings you configure.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version, and screen resolution.
• Usage data: Pages visited on jana9, games played, session duration, click patterns, and navigation paths.
• Transaction logs: Records of all deposits, withdrawals, bets placed, and game outcomes associated with your jana9 account.
• Cookie data: Information stored via cookies and similar tracking technologies (see Section 7 for full details).

3How We Collect Your Data

jana9 collects your personal data through the following channels:

• Directly from you when you register, verify your account, make a deposit, or contact support
• Automatically via cookies, server logs, and analytics tools when you use the jana9 website or app
• From third-party payment processors when you make a deposit or withdrawal via bKash, Nagad, or Rocket
• From identity verification service providers during KYC checks
• From fraud detection and anti-money laundering screening services

4Why We Use Your Data

jana9 uses your personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described below:

Purpose	Data Used
Creating and managing your jana9 account	Name, mobile number, date of birth
Processing deposits and withdrawals	Payment account details, transaction history
Verifying your identity (KYC)	ID documents, date of birth, address
Preventing fraud and money laundering	IP address, device data, transaction logs
Providing customer support	Support communications, account history
Improving the jana9 platform	Usage data, session data, cookie data
Sending account notifications	Mobile number, communication preferences
Complying with legal and regulatory obligations	All categories as required by law

jana9 does not use your personal data for unsolicited third-party marketing. If we ever wish to send you promotional communications about jana9 offers, we will ask for your explicit consent first, and you can withdraw that consent at any time.

5Legal Basis for Processing

jana9 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions you agreed to when registering on jana9 — for example, processing your deposits and withdrawals.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, KYC requirements, and gaming licence conditions.
• Legitimate interests: Processing carried out for jana9's legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

6Sharing Your Data

jana9 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

Payment Processors

When you make a deposit or withdrawal, your payment details are shared with the relevant payment gateway (bKash, Nagad, or Rocket) to process the transaction. These providers operate under their own privacy policies and are bound by applicable financial regulations.

Identity Verification Providers

jana9 uses licensed third-party KYC providers to verify player identities. Your ID documents and personal details may be shared with these providers solely for the purpose of completing verification. They are contractually prohibited from using your data for any other purpose.

Fraud and AML Screening

To protect the integrity of the jana9 platform and comply with anti-money laundering obligations, we may share data with fraud detection and AML screening services. This is a legal requirement under our gaming licence.

Regulatory and Legal Authorities

jana9 may be required to disclose your personal data to regulatory bodies, law enforcement agencies, or courts if required by law or in response to a valid legal request. We will notify you of such disclosures where we are legally permitted to do so.

7Cookies and Tracking Technologies

jana9 uses cookies and similar technologies to make the platform work properly, remember your preferences, and understand how players use the site so we can keep improving it.

Types of Cookies We Use

• Essential cookies: Required for the jana9 website and app to function. These cannot be disabled without breaking core features such as login sessions and account security.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your jana9 experience.
• Analytics cookies: Help us understand how players navigate jana9 — which pages are most visited, where users drop off, and how long sessions last. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts on jana9.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use jana9 normally. jana9 does not use third-party advertising cookies or cross-site tracking cookies.

8Data Retention

jana9 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention periods apply:

• Active account data: Retained for the duration of your jana9 account plus 5 years after closure, as required by gaming and financial regulations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction to comply with anti-money laundering laws.
• KYC documents: Retained for 5 years after account closure or the end of the business relationship.
• Support communications: Retained for 2 years from the date of the last interaction.
• Analytics and usage data: Retained in anonymised form for up to 2 years for platform improvement purposes.

When data is no longer required, jana9 securely deletes or anonymises it in accordance with our internal data disposal procedures.

9Security Measures

jana9 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse:

• 256-bit SSL/TLS encryption on all data transmitted between your device and jana9's servers
• Encrypted storage of sensitive data including passwords (hashed and salted) and payment references
• Role-based access controls ensuring only authorised staff can access player data
• Regular security audits and penetration testing of the jana9 platform
• Real-time intrusion detection and monitoring systems
• Two-factor authentication available for all jana9 player accounts

10Your Data Rights

As a jana9 player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.

• Right of access: Request a copy of all personal data jana9 holds about you.
• Right to rectification: Ask us to correct any inaccurate or incomplete data on your jana9 account.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
• Right to restriction: Ask jana9 to restrict processing of your data in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: Request your data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: Object to processing based on legitimate interests, including any profiling jana9 carries out for fraud prevention purposes.
• Right to withdraw consent: Where processing is based on your consent, withdraw it at any time without affecting prior processing.

jana9 will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive. We may ask you to verify your identity before processing a request to protect your data from unauthorised access.

11Minors and Under-18 Players

jana9 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on jana9 or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a notification, jana9 will promptly investigate, close the account if confirmed, and securely delete all associated personal data. We take underage access extremely seriously and have age verification measures in place at registration to prevent it.

12Changes to This Privacy Policy

jana9 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect.

The updated Privacy Policy will always be available on this page with a revised "Last Updated" date at the top. We encourage you to review this page periodically. Continued use of jana9 after any changes constitutes your acceptance of the revised Privacy Policy.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how jana9 handles your personal data, please get in touch with our team:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the jana9 website and app

We aim to acknowledge all privacy-related enquiries within 24 hours and provide a full response within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.