jana9 Terms and Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and jana9 ("the Platform", "we", "us", "our"). They govern all use of the jana9 website, mobile application, and any related services. By accessing or using jana9 in any way — including browsing the site, registering an account, making a deposit, or placing a bet — you confirm that you have read these Terms in full and agree to be bound by them.

These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and jana9. If there is any conflict between these documents, these Terms take precedence unless otherwise stated.

jana9 reserves the right to update or amend these Terms at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. Continued use of jana9 after any changes constitutes acceptance of the revised Terms.

2 Eligibility

To register and use jana9, you must meet all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

• You must be at least 18 years of age. jana9 does not permit minors to register or play under any circumstances.
• You must be accessing jana9 from a jurisdiction where online gambling is not prohibited by applicable law.
• You must not be a current employee, contractor, or close family member of a jana9 employee or contractor.
• You must not have been previously excluded or banned from jana9 or any affiliated platform.
• You must be acting on your own behalf and not as an agent for any third party.

jana9 reserves the right to request proof of age and identity at any time. If a player is found to be underage, their account will be immediately closed, all winnings will be forfeited, and any deposits will be returned minus any amounts already wagered.

3 Account Registration

Each player may hold only one jana9 account. Creating multiple accounts — whether under the same name, different names, or using different contact details — is strictly prohibited. If duplicate accounts are detected, jana9 reserves the right to close all associated accounts and withhold any balances pending investigation.

When registering, you agree to provide accurate, complete, and up-to-date information. This includes your full name, date of birth, mobile number, and any other details requested during the registration process. Providing false information is a breach of these Terms and may result in account closure.

Account Security

You are solely responsible for maintaining the confidentiality of your jana9 login credentials. Do not share your password with anyone. jana9 will never ask for your password via email, live chat, or any other channel. If you suspect that your account has been accessed without your authorisation, contact our support team immediately at [email protected].

jana9 cannot be held responsible for losses resulting from unauthorised access to your account where you have failed to keep your login details secure. We strongly recommend enabling two-factor authentication on your jana9 account.

4 Deposits and Withdrawals

All financial transactions on jana9 are conducted in Bangladeshi Taka (BDT). We support deposits and withdrawals via bKash, Nagad, and Rocket. jana9 does not charge fees on deposits or withdrawals, though your payment provider may apply their own charges.

Deposits

Deposits are credited to your jana9 account in real time in most cases. The minimum deposit amount is ৳100. jana9 reserves the right to request source-of-funds documentation for large deposits as part of our anti-money laundering obligations.

Withdrawals

Withdrawal requests are processed automatically for amounts within standard limits. Funds are typically delivered to your bKash or Nagad wallet within 10 to 15 minutes. For withdrawals above ৳50,000, a brief identity verification step may be required, which is typically completed within a few hours.

• Minimum withdrawal: ৳200
• Maximum single withdrawal: ৳500,000 (subject to review for larger amounts)
• Withdrawals can only be made to a payment method registered in your own name
• Bonus funds cannot be withdrawn until applicable wagering requirements are met

5 Gameplay Rules

All games available on jana9 — including but not limited to Teen Patti Joker, Monster Fight, Shaolin Soccer, Color Game, Ezugi Live tables, Live Game, and Limbo — are governed by individual game rules displayed within each game interface. These game-specific rules form part of these Terms.

jana9 uses prov ably fair algorithms and licensed third-party game providers to ensure that all outcomes are random and verifiable. The house edge for each game is published within the game interface or available on request from our support team.

Bets placed and confirmed on jana9 are final. jana9 reserves the right to void bets in the event of a technical error, game malfunction, or where a bet was placed in error due to a system fault. In such cases, the staked amount will be returned to your jana9 account balance.

Technical Failures

In the event of a disconnection or technical failure during a game round, jana9's server records will be used to determine the outcome. If a round cannot be completed due to a system error on jana9's side, the bet will be voided and the stake returned. jana9 is not responsible for losses caused by your own internet connection issues.

6 Bonuses and Promotions

jana9 offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms that will be communicated at the time the bonus is offered. The following general rules apply to all bonuses on jana9 unless otherwise stated:

• Bonuses are credited to a separate bonus balance and cannot be withdrawn until wagering requirements are met.
• Standard wagering requirement is 20x the bonus amount unless stated otherwise in the specific promotion terms.
• Bonuses are valid for 30 days from the date of issue unless a different expiry is specified.
• Only one bonus may be active at a time on a jana9 account.
• jana9 reserves the right to withdraw any bonus that was issued in error or obtained through fraudulent means.
• Bonuses are non-transferable and cannot be exchanged for cash directly.

7 Fair Play and Fraud Prevention

jana9 is committed to providing a fair and secure environment for all players. The following activities are strictly prohibited and will result in immediate account suspension and potential legal action:

• Using automated betting software, bots, or scripts of any kind on jana9
• Exploiting software bugs or errors to gain an unfair advantage
• Colluding with other players to manipulate game outcomes
• Using stolen payment methods or fraudulent financial information
• Attempting to launder money through the jana9 platform
• Creating multiple accounts to claim bonuses more than once
• Providing false identity information during registration or verification

jana9 employs real-time fraud detection systems and reserves the right to investigate any account suspected of engaging in the above activities. During an investigation, the account and any associated funds may be frozen. If fraud is confirmed, all balances will be forfeited and the matter may be referred to law enforcement authorities.

8 Responsible Gaming

jana9 takes its responsible gaming obligations seriously. We provide the following tools to all registered players to help manage their gambling activity:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your jana9 account.
• Session Time Reminders: Receive notifications after a set period of continuous play.
• Cooling-Off Period: Temporarily suspend your account for a defined period.
• Self-Exclusion: Permanently close your jana9 account if you feel gambling is causing harm.

These tools are accessible directly from your account settings. If you need help activating any of these features, our support team is available 24/7. For more information, please visit our Responsible Gaming page.

jana9 will never encourage a player to continue gambling if they have indicated a desire to stop. If our support team identifies signs of problem gambling, they are trained to provide appropriate guidance and resources.

9 Privacy and Data

jana9 collects and processes personal data in accordance with our Privacy Policy. By registering on jana9, you consent to the collection and use of your personal information as described in that policy. Key points include:

• Your data is used to operate your account, process transactions, and comply with legal obligations.
• jana9 does not sell your personal data to third parties for marketing purposes.
• We use SSL encryption to protect all data transmitted between your device and jana9's servers.
• You have the right to request access to, correction of, or deletion of your personal data held by jana9.

10 Limitation of Liability

To the fullest extent permitted by applicable law, jana9 shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of the platform. This includes but is not limited to losses resulting from:

• Interruptions to the jana9 service due to maintenance, technical failures, or circumstances beyond our control
• Delays in processing deposits or withdrawals caused by third-party payment providers
• Losses resulting from your own decisions while gambling on jana9
• Unauthorised access to your account resulting from your failure to secure your login credentials

jana9's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

11 Account Termination

You may close your jana9 account at any time by contacting our support team at [email protected]. Upon closure, any remaining real-money balance will be returned to your registered payment method within 5 business days, provided all verification requirements have been met.

jana9 reserves the right to suspend or permanently close any account at its discretion, including but not limited to cases where:

• A player has breached any provision of these Terms
• Fraudulent or suspicious activity has been detected
• A player has been found to be ineligible under Section 2
• A player has requested self-exclusion under our Responsible Gaming policy
• jana9 is required to do so by law or regulatory authority

In cases of account closure due to a breach of these Terms, jana9 reserves the right to withhold any balance pending the outcome of an investigation. If fraud is confirmed, balances may be forfeited in full.

12 Changes to These Terms

jana9 may update these Terms and Conditions at any time. When material changes are made, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect, where reasonably practicable. The updated Terms will always be available on this page with a revised "Last Updated" date at the top.

If you do not agree with any changes to these Terms, you should stop using jana9 and close your account before the changes take effect. Continued use of jana9 after the effective date of any changes constitutes your acceptance of the revised Terms.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a complaint or dispute, please contact the jana9 support team through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the jana9 website and app

jana9 aims to respond to all queries within 24 hours. For complaints, we will acknowledge receipt within 24 hours and provide a full response within 5 business days. If you are not satisfied with our response, you may escalate the matter to the relevant regulatory authority under whose licence jana9 operates.